Privacy Notice

Your privacy matters

HQ Coaching is committed to protecting your privacy and handling personal information with care, respect and transparency.

This privacy notice explains how personal data is collected, used and protected when you visit this website or make contact in relation to HQ Coaching.

HQ Coaching is a trading name and brand of Hambleton Quinn Ltd.

Hambleton Quinn Ltd is the data controller responsible for your personal information.

Who we are

HQ Coaching

A brand of Hambleton Quinn Ltd

Hambleton Quinn Ltd

Registered in England and Wales

If you have any questions about this privacy notice or how your data is handled, you can contact us at:

info@hqcoaching.co.uk

What information we collect

We collect only the personal information that is necessary and relevant to providing coaching‑led pastoral support or responding to enquiries. This may include:

• Your name
• Email address
• Telephone number
• Information you choose to share when contacting us or making an enquiry
• Limited information relating to a young person, where a parent or guardian contacts us on their behalf

We do not collect unnecessary personal data, and we do not collect sensitive information unless it is voluntarily shared and relevant to an enquiry or support conversation.

How we use your information

Personal information is used only for legitimate purposes, including:

• Responding to enquiries
• Arranging and delivering coaching sessions
• Communicating about services you have asked about
• Managing professional records in line with ethical and safeguarding requirements

We do not use personal data for unrelated marketing, and we do not sell or share personal information with third parties for commercial purposes.

Special category data

In some cases, information shared may include sensitive or special category data (for example, related to neurodiversity, wellbeing or safeguarding).

Where this information is shared voluntarily, it is handled with particular care and used only for the purpose of providing appropriate, ethical support or responding appropriately to enquiries.

Legal basis for processing

We process personal data under one or more of the following lawful bases:

• Consent — where you have given clear permission
• Legitimate interests — where processing is necessary to respond to enquiries or provide requested services
• Legal obligation — where safeguarding or regulatory requirements apply

Confidentiality and safeguarding

All information shared is treated as confidential, within the limits of safeguarding.

Information may only be shared without consent where there is a legal or safeguarding obligation, such as a concern about risk of harm. Any such action would always be taken carefully and in accordance with professional responsibilities.

How long we keep your data

• Personal data is kept only for as long as necessary:
• Enquiry information is retained only as long as required to respond or follow up appropriately
• Client records are retained in line with professional, ethical and safeguarding requirements
• Data is reviewed periodically and securely deleted when it is no longer needed.

Data security

We take reasonable and appropriate measures to protect personal information from loss, misuse or unauthorised access. This includes secure storage, password protection and limited access to personal data.

Online sessions are conducted using secure platforms, and reasonable care is taken to ensure privacy in all communications.

Sharing your information

Your information is not shared with third parties unless:

• you have given explicit consent
• it is necessary to meet a legal or safeguarding obligation
• it is required for secure service delivery (for example, secure online meeting platforms)

Any third‑party services used are selected carefully and only where necessary.

Your rights

Under UK data protection law, you have the right to:

• access the personal data held about you
• request correction of inaccurate information
• request deletion of your data (subject to legal or safeguarding requirements)
• withdraw consent where processing is based on consent
• raise a concern about how your data is handled

To exercise any of these rights, please contact info@hqcoaching.co.uk.

Cookies and website analytics

This website may use basic cookies to ensure it functions correctly. We do not use cookies for intrusive tracking or advertising.

If analytics tools are used, they collect anonymised information to understand how the website is used and to improve content and accessibility.

Changes to this privacy notice

This privacy notice may be updated from time to time to reflect changes in practice or legal requirements. Any updates will be published on this page.

Contact

If you have questions or concerns about privacy or data protection, please contact:

Hambleton Quinn Ltd (HQ Coaching)

info@hqcoaching.co.uk